Technical Support Engineer

Be an integral part of the team providing front line technical support on the phone and via email to customers.

About Clearmark Solutions Ltd

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Established in 2001 and celebrating its 20th birthday this year, Clearmark Solutions is a £20 million turnover, privately owned business, employing 80 people in its purpose-built head office buildings in Nottinghamshire. The company provide award-winning coding and labelling technologies and associated turnkey engineering services to a wide variety of markets including food, e-commerce and pharmaceutical.

Clearmark has grown incredibly from a start-up business 20 years ago, and has consistently achieved growth since its inception through providing market-leading innovative technology, consultancy, technical system design and comprehensive service.

The company has had a successful 2020 despite difficult market conditions and is on a growth path in 2021, with projects to develop new technology and enter new markets making this an exciting time to join the business. The company has a fantastic team spirit and a real culture of togetherness in achieving their goals.

Clearmark is currently looking for a Technical Support Engineers to join their Technical Support team.

The Role

Reporting into the Technical Support Engineer Manager, as a Technical Support Engineer you will be responsible for:

  • Providing efficient, accurate and exceptional front line technical support on the phone and via email to customers
  • Working alongside the engineering scheduler allocating service engineers to the relevant off-site job whilst keeping a consistent, detailed log and record of customer enquiries
  • Adhering to customer requests and desired needs by providing various application specific print sample reports
  • Carrying out technical training sessions for customers and internal staff
  • Carrying out machinery repairs one day a week in our dedicated repair centre
  • Joining some of our experienced service engineers in the field*

* Dependent on business demands

The Candidate

To be successful in your application for this Technical Support Engineer role you will need:

  • A degree in an Engineering discipline
  • To be up to date on relevant IT skills
  • A basic knowledge in networking
  • An in-depth understanding of the company’s software and hardware (in-house training will be provided along with self-learning)
  • The ability to think analytically when endeavouring to diagnose faults and support customers
  • To be a highly professional individual who is able to communicate clearly and effectively

What you can expect from us

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  • A competitive salary depending upon qualifications and experience
  • You will be part of a successful and growing organisation which values and encourages its employees
  • You will receive annual leave of 26 days per annum (pro-rata, excluding bank holidays)
  • Your normal working hours are 40 hours per week, between 8.30am and 5.30pm dependent on business requirements. Paid on call support at weekends is optional once experienced
  • You will receive a competitive package (including private healthcare) after successfully completing a qualifying period

How to apply

If you feel you have the experience and skills outlined above then please contact humanresources@uk.interactivecoding.com.