My coder is broken. Help!

15th September, 2020

If you have an issue with your coder, please send an email to enquiries@uk.interactivecoding.com

You may also call us on 01159 640 144.

Please provide the following details when you contact us so we can best help you:

  • Is your production line down due to the coder issue?
  • Do you have an issue with an ICE coder? If yes, what is the serial number of your coder?
  • Do you have a Preventative Maintenance Service Contract (PMSC)?
  • What is your machine type? E.g., Zodiac, Torus, Viper, Hawk or Vulcan?
  • Do you have an error code or description? If yes, please quote the error code or description.
  • Is your coder issue due to a damaged/broken part?
  • Please provide your contact information and address (including the postcode) where the coder is installed.