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Clearmark Virtual Demo Room
Clearmark continues to innovate with interactive demo room customers can use remotely

Jun 29, 2020

Clearmark has created a 3D interactive replica of the demonstration room based at its head office in Nottingham. Users ...

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Hot Foil vs Thermal Transfer Printing: Why Switch?

Apr 12, 2019

Both Thermal Transfer Overprinting (TTO) and Hot Foil Stamp apply a variety of information onto flexible packaging. Howe...

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Printing in Harsh Environments with ICE Printers

Apr 03, 2019

For certain products in the DIY industry, such as tile, cement and wood product manufacturing, the factory floor can be ...

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Traceability system
The Importance of Traceability in the Modern Counterfeit Market

Mar 22, 2019

The counterfeit market isn’t just about designer goods anymore. According to the Global Brand Counterfeiting Report, the...

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Success Stories

Zodiac Eagle pre brand 32 300x300

Lincoln & York: Replacing Legacy Coders for Reliability, Uptime and Flexibility Boost

As a result of rapid growth and the nature of the business, Lincoln & York was looking to replace its ageing coding equi...

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Leading Bottled Water Supplier Splashes Out on ICE Vulcan to Improve Accuracy and Reduce Maintenance

After a successful demo of the CLARiSOFT™ label design software, Lubna were impressed with the software’s ability to eas...

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Lubna Foods e1511196545398 300x154
Lubna Foods Spice Up Production with Reliable ICE Coders and Consumables

After a successful demo of the CLARiSOFT™ label design software, Lubna were impressed with the software’s ability to eas...

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FAQs

Can CLARiSUITE be used with non-ICE or Videojet products?

Yes, there are other drivers available, although support for these may be limited since it is dependent on documentation and support from other manufacturers. The Zebra printer is supported as standard since its protocol is widely documented and the Zebra product is in common use.

When is technical support available?

Technical support is available during office hours 8.00 – 17.30, Monday to Friday by calling 01159 640144.

If support is required during the evening or weekend, customers should telephone the main office phone number above and the call will be diverted to an out of hours support service.

Where do I send a purchase order to?

Please send all purchase orders to aftersales@uk.interactivecoding.com

For all queries relating to invoices, payments and accounts, please email accounts@uk.interactivecoding.com or call 01159 640144.

Do you offer a replacement service whilst our printer is in for repair?

We offer rental machines for the duration of the repair and can provide a swap out service if required.

How long does a typical Zodiac repair take?

We will endeavour to evaluate all repairs within 2-3 days. A purchase order number is required before any repairs are made.

Once we have authorisation we will aim to ship the repair back within 2-3 days. We will keep in touch with you by email throughout the whole process.

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