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Covid-19 Statement

26th August, 2020

Our primary concern is of course the health and wellbeing of our employees and their families, and our customers.

We are aware of our duty to the food and pharmaceutical industries and will do our best to maintain services during the COVID-19 quarantine period.

We are focused on continuity of supply of consumables and services, prioritising resources to the medical and food industries, but will of course continue to support all of our customers.

Although most of our teams are now working from home, essential functions such as technical support, service call visits and consumables and spares are operating normally, but perhaps with some delays at times of high demand.

Supply of Consumables

All consumables are currently available; please contact our Aftercare team to discuss your requirements.

Field Service

Our technical support team remains available to support all technical inquiries, should a field service visit be required we will prioritise critical food and pharmaceutical needs, our field service team remains close to capacity and available to keep production lines running.

Spare Systems

Spare printer systems are available for most machine types, please contact your local sales engineer for details. Systems can be provided ready configured for use, with parameters and label designs installed to allow immediate use.

We would like to take this opportunity to thank all of our supply partners for their continued support during this difficult time.

Previous Updates

Coronavirus Statement 26.03

Dear Partner,

We are currently operating at close to normal capacity and are able to supply all products and services at close to standard lead times.

We are prioritising resources to the medical and food industries, but will of course continue to support all of our customers.

Although most of our teams are now working from home, essential functions such as technical support, service call visits and consumables and spares are operating normally, but perhaps with some delays at times of high demand.

We would like to take this opportunity to thank all of our supply partners for their continued support during this difficult time.

Yours sincerely,

Chris Simpson

Coronavirus Letter 10.03

Dear Partner,

Concerns regarding the extent and severity of the Covid-19 virus continue to rise, and it’s clear that this will have some impact on business in the UK.

In light of this and in accordance with UK government advice and advice issued by the World Health Organisation (WHO), we will be making some changes to our travel and operation policies.

Travel restrictions will be in place with immediate effect, to ensure we do not visit affected countries, additionally all visitors to our premises will be screened via a questionnaire on arrival to minimise risk.

Our field service and sales teams will continue to travel throughout the UK; all members of these teams have been assessed for recent travel activity to any affected areas, and confirmed to be clear in this regard. These assessments will continue on a regular basis until the risk has passed.

We will of course comply fully with any specific requirements our business partners may have to ensure the safety of their own operation.

Wherever possible meetings with partners will be conducted via video conference link to avoid unnecessary travel and contact, to that end we have temporarily ceased all foreign travel for business purposes.

We do source much of our technology and supplies from outside of the UK, all supply routes have been evaluated and lead time increases understood wherever possible. It looks likely that there will be some extension to lead times for certain items, we will do our utmost to minimise these and keep you advised as soon as we are aware of any disruption.

The situation is a rapidly changing one, and we are mindful of the various ways the virus may impact our operations and employees. The wide range of potential issues includes complications in transactions and contracts, incidents that trigger regulatory obligations, and personnel concerns stemming from illness or remote workforces, we will of course continue to keep you advised should any of these events occur in a way which will affect our trading partnerships.

Yours sincerely,

Chris Simpson