5th January, 2022
Firstly, Clearmark would like to wish all of our customers and suppliers a prosperous New Year. We hope that you have all been able to enjoy the festivities whilst remaining safe during the Christmas break.
Unfortunately as we enter the New Year, the pandemic continues to affect us all with the new variant spreading at an alarming rate. Because of this, Clearmark have taken the necessary precautions to help prevent the spread of COVID-19 within our teams in order for us to continue to fully support our customers to the best of our capability.
Over 75% of our employees are currently working from home. Our IT systems proved to be very robust during previous periods of working from home, ensuring efficiency, security and quality of service remain high. Those employees who do attend the premises are the ones who are essential to continued supply of goods and services. We have implemented a variety of protocols to protect the health of these employees, including regular rapid testing for COVID-19.
Our technical support team is divided between office and home working, this does have an effect on our ability to provide application support, print samples and application testing. These are achieved via our print sample laboratory and so there are some minor extensions to these functions but we can still respond to most requests within a few days.
Our sales and service teams remain at full strength, and in good health, ready to respond to your requirements.
The summary of the message is that we are currently operating at normal levels of supply and service and hope this will continue. We are aware that many of you have your own commercial and logistical challenges to face. We will continue to support you through these difficulties as well as we possibly can.
Supply of Consumables
All consumables are currently available; please contact our Aftercare team to discuss your requirements.
Our technical support team remains available to support all technical inquiries, should a field service visit be required we will prioritise critical food and pharmaceutical needs, our field service team remains close to capacity and available to keep production lines running.
Spare printer systems are available for most machine types, please contact your local sales engineer for details. Systems can be provided ready configured for use, with parameters and label designs installed to allow immediate use.
We would like to take this opportunity to thank all of our supply partners for their continued support during this difficult time.