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Jan 20, 2021
From January 1st 2021 there are significant legal changes to food labelling requirements for British goods exported to E...Read full article
Jan 04, 2021
Clearmark Solutions celebrates its 20th anniversary.Read full article
Jun 29, 2020
Clearmark has created a 3D interactive replica of the demonstration room based at its head office in Nottingham. Users ...Read full article
Mar 02, 2020
Clearmark is bringing its industry-leading ICE Vulcan Print and Apply Labeller to BeerX to show brewers how it can offer...Read full article
Feb 06, 2020
Clearmark has recently become a member of the Society of Independent Brewers Association (SIBA) and British Bottlers' In...Read full article
Choosing the Right Coding and Labelling Technology Guide
What coding and labelling technology do I need in the factory?
One of the leading supermarkets Huntapac supplies required it to print a new, impactful font on all its products. Becaus...Read Success Story
Rockline Europe Wipe Away Coding Problems to Meet Business Demand
Rockline wanted to eliminate coding problems and replace its existing CIJ coders, which were messy and unreliable, with ...Read Success Story
The ICE Co: Downtime Worries Melt Away with Cool ICE Coders
ICE Zodiac thermal transfer overprinters help to improve production efficiency and support European growth plans for a r...Read Success Story
What hardware do I need to use CLARiSUITE?
CLARiSUITE only requires a good specification PC, with a mouse and keyboard. For CLARiNET to be used, a NIC (network interface card), and connection to the LAN used by the printers is necessary.
Can CLARiSUITE be used with non-ICE or Videojet products?
Yes, there are other drivers available, although support for these may be limited since it is dependent on documentation and support from other manufacturers. The Zebra printer is supported as standard since its protocol is widely documented and the Zebra product is in common use.
Can I connect other software to CLARiSUITE?
Yes, CLARiSUITE has ODBC capability (open database connectivity), this means that data may be sourced from a variety of compatible platforms, including Access, SQL, Excel etc.
The CIFF template is still required, however, data for some of the fields may be populated from one or more data sources.
CLARiNET has an API (application programming interface). This allows software developers to interact with CLARiNET from their own application.
CLARiNET also has an OPC server (open platform communication), this allows CLARiNET to connect directly to factory automation systems, allowing control of printed data and logged information to be managed directly. The OPC server operates as a service, meaning the CLARiNET application does not need to be running for the server to be effective.
I have lost my CLARiSOFT software dongle. How do I request a replacement?
The CLARiSOFT license is held on the dongle supplied and unfortunately, we are not able to supply replacement dongles for individual licenses. However, we are happy to consider unusual circumstances and would always endeavour to work with you to ensure a new order for the software is processed quickly to get you up and running.
We do hold stock of the software in house and are able to supply on a same or next day delivery service, if required.
Please contact the After Care team on 01159 640144 to discuss your requirements or email firstname.lastname@example.org.
When is technical support available?
Technical support is available during office hours 8.00 – 17.30, Monday to Friday by calling 01159 640144.
If support is required during the evening or weekend, customers should telephone the main office phone number above and the call will be diverted to an out of hours support service.
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