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Christmas Opening Hours 2021

Oct 20, 2021

To confirm your Christmas shutdown dates or to request a call to discuss your stock requirements or out of hours support...

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Brexit labelling changes for British produced foods sold into the EU

Jan 20, 2021

From January 1st 2021 there are significant legal changes to food labelling requirements for British goods exported to E...

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Christmas Opening Hours 2020

Sep 22, 2020

To confirm your Christmas shutdown dates or to request a call to discuss your stock requirements, please email: aftersal...

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Smart Labels in the Food Industry: Applications and Benefits

Jun 27, 2020

‘Smart labels’ are the latest innovation within packaging that can be utilised by food manufacturers to improve traceabi...

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Investing in your Production Line: Why choose ICE Products?

Feb 13, 2020

When it comes to investing in production line equipment, priorities are driven by varying factors such as legislation ch...

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Success Stories

Ecolab: Reliable Coders and Service Help Ecolab Maintain Critical 60% Production Uplift

As a result of a 60% uplift in manufacturing demand stimulated by the global covid-19 pandemic, Ecolab was required to i...

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Rockline Europe Wipe Away Coding Problems to Meet Business Demand

Rockline wanted to eliminate coding problems and replace its existing CIJ coders, which were messy and unreliable, with ...

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Cruga Biltong Improve Packing Efficiency with ICE Coders

To reduce packaging costs, Cruga chose to use a range of generic pouches and an ICE Zodiac Thermal Transfer Overprinter ...

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FAQs

I have lost my CLARiSOFT software dongle. How do I request a replacement?

The CLARiSOFT license is held on the dongle supplied and unfortunately, we are not able to supply replacement dongles for individual licenses. However, we are happy to consider unusual circumstances and would always endeavour to work with you to ensure a new order for the software is processed quickly to get you up and running.

We do hold stock of the software in house and are able to supply on a same or next day delivery service, if required.

Please contact the After Care team on 01159 640144 to discuss your requirements or email aftersales@uk.interactivecoding.com.

I need help to design a label in CLARiSOFT. Can you help?

We provide a label design service for all customers. Please contact the Technical Support team on 01159 640144 to discuss your requirements.

Where do I send a purchase order to?

Please send all purchase orders to aftersales@uk.interactivecoding.com

For all queries relating to invoices, payments and accounts, please email accounts@uk.interactivecoding.com or call 01159 640144.

How long does a typical Zodiac repair take?

We will endeavour to evaluate all repairs within 2-3 days. A purchase order number is required before any repairs are made.

Once we have authorisation we will aim to ship the repair back within 2-3 days. We will keep in touch with you by email throughout the whole process.

Do you have a recommended spare parts package to keep on site?

We can provide a recommended spare parts package for your specific coder or to cover your install base, to ensure you have the most critical items on-site should you require them.

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