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20 years of coding version 1
Marking 20 years of coding solutions

Jan 04, 2021

Clearmark Solutions celebrates its 20th anniversary.

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Clearmark Virtual Demo Room
Clearmark creates interactive demo room customers can use remotely

Jun 29, 2020

Clearmark has created a 3D interactive replica of the demonstration room based at its head office in Nottingham. Users ...

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ICE Zodiac HS ICE Coders qualities
Investing in your Production Line: Why choose ICE Products?

Feb 13, 2020

When it comes to investing in production line equipment, priorities are driven by varying factors such as legislation ch...

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Success Stories

Whitby Seafoods building

Clearmark’s accurate and flexible coding solution proves the perfect catch for Whitby Seafoods

With Whitby’s legacy equipment struggling with reliability and throughput, Clearmark identified that its ICE Thermal Tra...

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ECOLAB 696x464
Ecolab: Reliable Coders and Service Help Ecolab Maintain Critical 60% Production Uplift

As a result of a 60% uplift in manufacturing demand stimulated by the global covid-19 pandemic, Ecolab was required to i...

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Labeller LPA solution frozen foods real yorkshire pudding integrated conveyor
The Real Yorkshire Pudding Company Replace Manual Labelling With ICE Vulcan Systems

Replacing manual labelling on its secondary packaging line, the Vulcan prints and applies onto the company’s outer cases...

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FAQs

Can CLARiSUITE be used with non-ICE or Videojet products?

Yes, there are other drivers available, although support for these may be limited since it is dependent on documentation and support from other manufacturers. The Zebra printer is supported as standard since its protocol is widely documented and the Zebra product is in common use.

When is technical support available?

Technical support is available during office hours 8.00 – 17.30, Monday to Friday by calling 01159 640144.

If support is required during the evening or weekend, customers should telephone the main office phone number above and the call will be diverted to an out of hours support service.

Where do I send a purchase order to?

Please send all purchase orders to aftersales@uk.interactivecoding.com

For all queries relating to invoices, payments and accounts, please email accounts@uk.interactivecoding.com or call 01159 640144.

Do you offer a replacement service whilst our printer is in for repair?

We offer rental machines for the duration of the repair and can provide a swap out service if required.

How long does a typical Zodiac repair take?

We will endeavour to evaluate all repairs within 2-3 days. A purchase order number is required before any repairs are made.

Once we have authorisation we will aim to ship the repair back within 2-3 days. We will keep in touch with you by email throughout the whole process.

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