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Christmas Opening Hours 2020

Sep 22, 2020

To confirm your Christmas shutdown dates or to request a call to discuss your stock requirements, please email: aftersal...

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When Will the Next Industrial Revolution be?

Aug 07, 2019

The Industrial Revolutions have transformed factories and production from slow, hand-made processes, to the smart factor...

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The History of the Barcode

Aug 08, 2017

History of the Barcode It’s hard to imagine a world without barcodes. Before their existence, product codes and informat...

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Vo ICE Newsletter coding marking and labelling inudstry news food and drink uk
voICE newsletter Spring / Summer 2017

Jun 29, 2017

Read the latest coding and industry news from 2017.

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ICE Printhead
SIX SIMPLE WAYS TO PROTECT YOUR ICE PRINTHEAD

Mar 09, 2017

Clearmark Technical Support: Six simple ways to protect your ICE printhead...

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Huntpac Veggrowers 20190424103519897

Huntapac Produce Reap Benefits from Faster Coders and TrueType Fonts

One of the leading supermarkets Huntapac supplies required it to print a new, impactful font on all its products. Becaus...

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FAQs

Can I connect other software to CLARiSUITE?

Yes, CLARiSUITE has ODBC capability (open database connectivity), this means that data may be sourced from a variety of compatible platforms, including Access, SQL, Excel etc.

The CIFF template is still required, however, data for some of the fields may be populated from one or more data sources.
CLARiNET has an API (application programming interface). This allows software developers to interact with CLARiNET from their own application.

CLARiNET also has an OPC server (open platform communication), this allows CLARiNET to connect directly to factory automation systems, allowing control of printed data and logged information to be managed directly. The OPC server operates as a service, meaning the CLARiNET application does not need to be running for the server to be effective.

I need help to design a label in CLARiSOFT. Can you help?

We provide a label design service for all customers. Please contact the Technical Support team on 01159 640144 to discuss your requirements.

When is technical support available?

Technical support is available during office hours 8.00 – 17.30, Monday to Friday by calling 01159 640144.

If support is required during the evening or weekend, customers should telephone the main office phone number above and the call will be diverted to an out of hours support service.

Where do I send a purchase order to?

Please send all purchase orders to aftersales@uk.interactivecoding.com

For all queries relating to invoices, payments and accounts, please email accounts@uk.interactivecoding.com or call 01159 640144.

Do you supply training?

Yes, we do!

We recommend training at Clearmark HQ – bespoke facilities which include test rigs to gain hands-on experience to help with maintenance and identifying parts, attendees would not be distracted, gives the opportunity to meet Clearmark staff members & fellow engineers/operators.

Scheduled days here at ICE are usually from 9am - 4pm, lunch provided, discounted hotel rates available if required. Certificate provided at the end of training days. Demo room available to show other technologies.

If we were coming to site for training, we would need to ensure that the line is available and that there is a training room the engineer could use.

If you would like to book some training or have any questions, please contact our Aftercare team by email at enquiries@uk.interactivecoding.com or call on 01159 640 144.

When you contact us, please confirm the following:

– What machine(s) do you need training for? E.g., Zodiac, Viper, Vulcan or Clarisoft software training?
– If you require training for Hawk or Zodiac, would you like standard 1-day or advanced 2-day course?
– Is engineer or operator training required?
– Do you need on-site or in-house training?
– How many attendees will need to be trained?

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