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Christmas Opening Hours 2020

Sep 22, 2020

To confirm your Christmas shutdown dates or to request a call to discuss your stock requirements, please email: aftersal...

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ICE ACHIEVES IMPORTANT SAFETY ACCREDITATION

Oct 18, 2016

Leading coding and marking supplier Interactive Coding Equipment (ICE) has achieved SafeContractor accreditation, underl...

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Lincoln & York: Replacing Legacy Coders for Reliability, Uptime and Flexibility Boost

As a result of rapid growth and the nature of the business, Lincoln & York was looking to replace its ageing coding equi...

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Leading Bottled Water Supplier Splashes Out on ICE Vulcan to Improve Accuracy and Reduce Maintenance

After a successful demo of the CLARiSOFT™ label design software, Lubna were impressed with the software’s ability to eas...

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Lubna Foods Spice Up Production with Reliable ICE Coders and Consumables

After a successful demo of the CLARiSOFT™ label design software, Lubna were impressed with the software’s ability to eas...

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FAQs

Can I connect other software to CLARiSUITE?

Yes, CLARiSUITE has ODBC capability (open database connectivity), this means that data may be sourced from a variety of compatible platforms, including Access, SQL, Excel etc.

The CIFF template is still required, however, data for some of the fields may be populated from one or more data sources.
CLARiNET has an API (application programming interface). This allows software developers to interact with CLARiNET from their own application.

CLARiNET also has an OPC server (open platform communication), this allows CLARiNET to connect directly to factory automation systems, allowing control of printed data and logged information to be managed directly. The OPC server operates as a service, meaning the CLARiNET application does not need to be running for the server to be effective.

I need help to design a label in CLARiSOFT. Can you help?

We provide a label design service for all customers. Please contact the Technical Support team on 01159 640144 to discuss your requirements.

When is technical support available?

Technical support is available during office hours 8.00 – 17.30, Monday to Friday by calling 01159 640144.

If support is required during the evening or weekend, customers should telephone the main office phone number above and the call will be diverted to an out of hours support service.

Where do I send a purchase order to?

Please send all purchase orders to aftersales@uk.interactivecoding.com

For all queries relating to invoices, payments and accounts, please email accounts@uk.interactivecoding.com or call 01159 640144.

Do you offer a replacement service whilst our printer is in for repair?

We offer rental machines for the duration of the repair and can provide a swap out service if required.

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